These Terms and Conditions set out the basis on which Cleaners Hammersmith provides domestic and commercial cleaning services within Hammersmith and surrounding areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company or organisation that requests or receives services from Cleaners Hammersmith.
Company means Cleaners Hammersmith, the provider of cleaning services.
Services means any cleaning services supplied by the Company to the Client, including regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, carpet and upholstery cleaning, and related services as agreed.
Cleaner means any employee, worker, contractor or subcontractor engaged by the Company to provide the Services.
Premises means the property or properties at which the Services are to be carried out.
Agreement means the contract between the Client and the Company made subject to these Terms and Conditions.
The Company provides cleaning services as described on its service descriptions at the time of booking and as confirmed in the booking confirmation. The specific tasks, frequency, and duration of the Services will be agreed between the Company and the Client before the commencement of the Services.
Any additional work, specialist cleaning, or tasks not expressly agreed at the time of booking may be refused or may be subject to additional charges. The Company reserves the right to assess the Premises on arrival and adjust the estimated time and cost if the condition of the Premises is materially different from that described by the Client.
Bookings may be made through the Company’s booking channels as made available from time to time. All bookings are subject to availability and acceptance by the Company.
The Client must provide accurate and complete information when placing a booking, including the full address of the Premises, type and approximate size of the property, required date and time, and any specific requirements or access instructions. The Company is not liable for any delay or inability to carry out the Services where information provided by the Client is incomplete or inaccurate.
A booking will only be considered confirmed once the Company has issued a booking confirmation, which may set out the date, time, estimated duration, type of service, and the applicable charges. The Company may require a deposit or pre-payment as a condition of confirming the booking.
The Company reserves the right to decline a booking or to cancel a confirmed booking where it reasonably believes that it cannot safely or effectively provide the Services, or where the Client is in breach of these Terms and Conditions.
The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This includes arrangements for keys, entry codes, parking where reasonably necessary, and removal of any hazards that might prevent or delay the work.
If access cannot be gained to the Premises at the agreed time, or if the Cleaner is unable to start or complete the Services for reasons within the Client’s control, the Company may charge a call-out fee or the full cost of the booking, at its discretion.
Where the Client provides keys or access devices, the Company will use reasonable care to ensure their security and shall return them on request or at the termination of regular services. The Company will not label keys with the full address of the Premises.
The Client agrees to provide a safe and suitable working environment for the Cleaner, including access to running water, electricity, and any facilities reasonably required to carry out the Services.
The Client must inform the Company at the time of booking, or as soon as reasonably practicable, of any hazards, risks, or special requirements at the Premises, such as fragile surfaces, restricted areas, alarm systems, pets, or health and safety concerns.
The Client is responsible for securing or removing valuables, cash, jewellery, antiques, and other high-value or delicate items prior to the commencement of the Services. The Client should notify the Company if any items or areas require particular care.
The Client agrees not to instruct the Cleaner directly to carry out any work that falls outside the agreed scope of the Services without the prior approval of the Company. Any such work, if undertaken, is at the Client’s risk and may incur additional charges.
Prices for the Services are provided to the Client before or at the time of booking and are based on the information supplied by the Client. Prices may be quoted as hourly rates, fixed fees per job, or in another format agreed between the Company and the Client.
All charges are expressed in pounds sterling and, where applicable, will include any VAT or other taxes that apply at the time of booking, unless otherwise stated.
The Company reserves the right to adjust its prices periodically. For regular services, the Company will give the Client reasonable notice of any price changes. Continued use of the Services following such notice will constitute acceptance of the revised prices.
Payment terms will be set out in the booking confirmation. The Company may require full or partial payment in advance, or payment on completion of the Services. Where payment is not made in advance, the Client agrees to pay all amounts due in accordance with the specified payment terms.
If payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate and may suspend or cancel further services until payment has been made in full.
The Client may cancel or reschedule a booking by giving the Company notice within the time period specified in the booking confirmation or any related communications. Where no specific period is stated, the Client should give at least 24 hours notice before the scheduled start time.
If the Client cancels or reschedules a booking with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full price of the booked Services.
The Company may cancel or reschedule a booking where it is unable to provide the Services due to circumstances beyond its reasonable control, such as severe weather, transport disruption, staff illness, or safety concerns at the Premises. In such cases, the Company will offer an alternative date and time where reasonably possible. The Company will not be liable for any loss resulting from such cancellations or rescheduling, other than a refund of any pre-paid amounts for Services not provided.
The Company aims to provide a high standard of service and to meet the reasonable expectations of the Client. If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible and, in any event, within 24 hours of completion of the relevant visit.
Upon receiving a complaint within the specified timeframe, the Company will investigate and may, at its discretion, arrange for a Cleaner to revisit the Premises to re-perform the disputed part of the Services, or may offer an appropriate credit or partial refund. This will normally be the Client’s sole remedy for service-related issues.
The Client agrees to provide reasonable evidence of any alleged deficiency in the Services and to allow the Company a fair opportunity to rectify the issue.
The Company will exercise reasonable skill and care in providing the Services. The Company maintains appropriate insurance cover for its business, including public liability insurance, subject to the terms and limits of its policy.
The Company’s total liability to the Client for any loss, damage, or claim arising out of or in connection with the provision of the Services shall, to the maximum extent permitted by law, be limited to the amount paid or payable by the Client for the specific booking giving rise to the claim.
The Company shall not be liable for any loss or damage that is indirect, consequential, or economic in nature, including loss of profit, loss of opportunity, or loss of enjoyment, whether arising in contract, tort, or otherwise.
The Company shall not be liable for any wear and tear, pre-existing damage, or defects at the Premises, or for damage to items that are not suitable for normal cleaning methods. The Client is responsible for notifying the Company of any items requiring special care.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or for any other matter for which liability cannot be lawfully limited or excluded under UK law.
The Company will comply with applicable waste management and environmental regulations when providing the Services. Standard cleaning services do not include the removal of large quantities of rubbish, construction waste, hazardous materials, or items requiring specialist disposal.
The Client is responsible for ensuring that household waste and general rubbish are stored and presented for collection in accordance with local authority requirements. The Company may, as part of the Services, place bagged household waste in designated bins or collection points at the Premises, but it does not undertake responsibility for external waste removal unless specifically agreed.
The Company will not handle or remove hazardous waste, including but not limited to chemicals, asbestos, medical waste, sharps, or contaminated materials. If such materials are discovered, the Cleaner may suspend the work in the affected area and the Company may terminate or amend the Services.
Any request for removal of bulky items, furniture, appliances, or significant amounts of waste must be agreed in advance and may be subject to additional charges and regulatory requirements. The Company may refuse such requests if appropriate arrangements cannot be made.
The Company is committed to maintaining safe working practices and to complying with relevant health and safety legislation. Cleaners are instructed to assess risks at the Premises and may refuse to carry out tasks that they consider unsafe or that fall outside normal cleaning activities.
The Client must not request the Cleaner to use any equipment, substances, or methods that are unsafe or that are not reasonably suitable for the Services. The Client should inform the Company of any cleaning products provided by the Client that the Cleaner is expected to use, and the Company may decline to use products that are considered unsafe or unsuitable.
The Company expects its Cleaners and Clients to treat each other with respect, courtesy, and professionalism. The Company may terminate the Services immediately if a Cleaner is subject to abusive, discriminatory, or unsafe behaviour at the Premises.
The Client agrees not to directly employ or engage, or offer to employ or engage, any Cleaner introduced by the Company to provide cleaning services privately, other than through the Company, during the period of the Agreement and for a period of six months following the last provision of Services. If the Client breaches this clause, the Company may charge a reasonable fee to cover recruitment, training, and related costs.
The Client may request changes to the Services, including alterations to the frequency, duration, or scope of work. Any such changes must be agreed with the Company in advance and may result in a change to the applicable charges.
The Company may make minor changes to the Services, for example to reflect changes in relevant laws or regulatory requirements, or to implement technical adjustments and improvements, provided that these changes do not materially affect the nature or quality of the Services.
For ongoing or regular cleaning arrangements, either party may terminate the Agreement by giving the period of notice specified at the time of booking or, where no specific period is stated, by giving at least seven days written notice to the other party.
The Company may terminate the Agreement with immediate effect if the Client fails to pay any amount due on the due date, commits a serious breach of these Terms and Conditions, or behaves in a manner that makes it unreasonable for the Company to continue providing the Services.
Upon termination, the Client must pay for all Services provided up to and including the effective date of termination.
The Company will handle any personal information provided by the Client in accordance with applicable data protection laws in the United Kingdom. Personal data will be used only for the purposes of managing bookings, providing the Services, handling payments, and addressing any enquiries or complaints.
The Company may retain records of the Services and Client details for a reasonable period as required for legal, accounting, or business purposes.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in enforcing any of its rights under these Terms and Conditions shall be deemed a waiver of such rights.
The Agreement is between the Company and the Client. No other person shall have any rights to enforce any of its terms.
The Company may update these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. For regular Clients, the Company may notify them of significant changes, and continued use of the Services after such notification will constitute acceptance of the updated terms.
By making a booking with Cleaners Hammersmith, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Leave all your cleaning issues in the expert hands of our cleaners Hammersmith. We provide the greatest prices around W6 area.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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