Cleaners Hammersmith Customer Privacy Policy

This Privacy Policy explains how Cleaners Hammersmith collects, uses, stores and protects personal data relating to customers in the Hammersmith area. It is intended to provide clear information about your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Cleaners Hammersmith customers and prospective customers in the Hammersmith area who contact us, book our services, visit our website, or otherwise interact with us.

Who We Are and Scope of This Policy

Cleaners Hammersmith is a cleaning service provider operating in the Hammersmith area. In relation to the personal data of its customers, Cleaners Hammersmith acts as the data controller. This means we determine the purposes and means of processing your personal data.

By using our services or providing your personal data to us, you acknowledge that you have read this Privacy Policy. We may update this Policy from time to time. When we make changes, we will revise the date of the update and, where appropriate, inform you through our usual communication channels.

What Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of personal data we may collect include:

Identification and contact details, such as your name, title, postal address, service address, and other basic details needed to identify and contact you.

Booking and service information, such as details of the cleaning services you request, dates and times of appointments, access instructions, and any specific requirements relating to your property.

Communication data, such as the content of your enquiries, feedback, complaints, and any correspondence between you and Cleaners Hammersmith.

Payment and billing data, such as information about services purchased, amounts due and paid, and records of transactions. We do not store full payment card details where payments are processed through secure third party providers.

Technical information, where applicable, such as device identifiers, IP address, and basic usage information about how you interact with our website or online tools. This may be collected through cookies or similar technologies where used.

Any other information you voluntarily provide, such as preferences for services, additional contact details for key holders, or information necessary for us to carry out your instructions safely and effectively.

Lawful Bases for Processing Your Data

Cleaners Hammersmith processes personal data only where we have a valid lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Performance of a contract. We use your personal data to take steps at your request before entering into a contract and to provide our cleaning services once a contract is in place. This includes handling bookings, managing your account, and arranging access to your property.

Legal obligations. We may process your data to comply with legal and regulatory requirements, including record keeping, tax, accounting, and responding to requests from public authorities where we are legally required to do so.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and your interests or fundamental rights do not override those interests. Examples include managing our relationship with you, improving our services, ensuring security and preventing fraud, and handling enquiries and complaints.

Consent. In certain limited situations, we may rely on your consent, for example for specific types of direct marketing communications where this is required by law. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To manage bookings and provide cleaning services at your property in line with your instructions.

To communicate with you about appointments, service updates, changes to our terms, and other information relevant to your bookings.

To process payments, issue invoices, manage accounts and deal with queries related to billing and transactions.

To respond to your questions, requests and complaints, and to provide customer support.

To manage our relationship with you, including keeping records of your preferences and service history.

To improve our services, for example by analysing trends and feedback and refining our processes.

To protect our business, our staff and our customers, including by preventing and detecting fraud, misuse of services or other unlawful activities.

To comply with our legal and regulatory obligations and cooperate with relevant authorities when required by law.

Data Retention

Cleaners Hammersmith keeps personal data only for as long as necessary for the purposes for which it was collected, and in accordance with legal and regulatory requirements.

In general, we retain customer records and related booking information for a period that allows us to manage our relationship with you, deal with any complaints or disputes, and meet our legal record keeping obligations. After this period, data will either be securely deleted, irreversibly anonymised, or archived with restricted access where continued retention is required by law.

Retention periods may differ depending on the type of data and the context in which it is used, taking into account legal requirements, industry practices, and the operational needs of Cleaners Hammersmith.

Data Sharing and Processors

We do not sell your personal data. However, we may share it with third parties where necessary for the purposes described in this Privacy Policy or where we are legally required to do so.

Service providers and processors. We may engage carefully selected third party service providers to support our operations, such as payment processors, IT and hosting providers, and providers of customer management tools. These third parties act as data processors and only process personal data on our documented instructions. They are required to implement appropriate technical and organisational measures to protect your data and must not use it for their own purposes.

Professional advisers. We may share data with professional advisers such as accountants, auditors or legal advisers where this is necessary for their services to us.

Public authorities and law enforcement. We may disclose personal data when required to do so by law, regulation, or court order, or where disclosure is necessary to protect our rights, the rights of our staff or customers, or to assist with the prevention and detection of crime.

Business transfers. In the unlikely event that Cleaners Hammersmith is involved in a business reorganisation, merger, acquisition or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your personal data. These may include the use of standard contractual clauses approved by relevant authorities or other legally recognised mechanisms that provide adequate protection.

How We Protect Your Data

Cleaners Hammersmith takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration or disclosure.

Measures may include access controls, secure storage, encryption where appropriate, staff training on data protection, and regular review of our security practices. While we strive to use reasonable means to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

As a customer of Cleaners Hammersmith in the Hammersmith area, you have a number of rights under data protection law. Subject to certain conditions and exceptions, these include:

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification. You have the right to ask us to correct or complete your personal data if it is inaccurate or incomplete.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and no other lawful basis applies.

Right to restrict processing. You may request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection you have raised.

Right to object. You may object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is necessary for legal claims.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.

Rights in relation to consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.

Contacting Cleaners Hammersmith About Privacy

If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise any of your rights, you can contact Cleaners Hammersmith using our usual customer contact channels. We will respond to your request in accordance with applicable data protection laws.

This Privacy Policy is intended to apply to all Cleaners Hammersmith customers and prospective customers in the Hammersmith area and should be read together with any additional privacy information provided to you at the time your data is collected.