Terms and Conditions for Cleaners Hammersmith
These Terms and Conditions set out the basis on which cleaners Hammersmith provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing access to the premises, the client agrees to be bound by these terms. The purpose of this document is to create clear expectations about the booking process, payment obligations, cancellations, liability, waste handling, and the legal framework that applies to our services. These terms are intended for general use as a service page and should be read carefully before any work begins.
Throughout this document, references to “we”, “us”, and “our” mean the cleaning service provider, and references to “you” or “the client” mean the person, business, landlord, tenant, or authorised representative requesting the service. The phrase Hammersmith cleaning services is used here as a general description of our work and does not create any separate legal entity or guarantee specific outcomes beyond the agreed service scope.
These terms apply to all standard cleaning appointments, one-off cleans, regular cleaning visits, end-of-tenancy cleaning, and related services unless a separate written agreement states otherwise. In the event of any inconsistency between a written quotation and these terms, the quotation will take priority only for the items it clearly specifies. All other matters will remain governed by these Terms and Conditions.
Bookings may be made by phone, email, online form, or other accepted method of communication. A booking is only considered confirmed once we have acknowledged the requested service date, time, location, scope of work, and any special instructions. We may request additional details before confirming a booking, including access arrangements, parking restrictions, size of the property, and the presence of fragile or specialist items. The client must ensure all information supplied is accurate and complete.
When arranging a booking with cleaners in Hammersmith, you agree to provide a clear description of the work required. This includes identifying which rooms or areas are to be cleaned, whether any particular products should or should not be used, and whether the property contains pets, delicate surfaces, or hazardous conditions. If the information provided is incomplete or materially inaccurate, we may adjust the quotation, change the service plan, or decline to proceed if the job cannot safely or reasonably be completed as booked.
The client must ensure that access is available at the agreed time. If entry is delayed because of missing keys, incorrect codes, restricted access, building rules, or the absence of an authorised person, the appointment may still be chargeable. Any waiting time, repeat attendance, or additional labour caused by access problems may be added to the final invoice. Cleaners Hammersmith is not responsible for delays caused by events outside our reasonable control, including transport disruption, extreme weather, utility failure, or emergency restrictions.
Prices may be quoted as fixed fees, hourly rates, or service-based charges depending on the nature of the work. All prices are stated in pounds sterling unless otherwise agreed. Unless expressly stated, quotations are based on the information supplied at the time of booking and assume ordinary levels of dirt, clutter, and access. If the property condition differs from the description given, or if the scope of work increases after arrival, we may revise the price before continuing. Any significant change will be explained to the client where practicable.
Payment terms will be confirmed at the time of booking or before the service begins. Unless a different arrangement has been agreed in writing, payment is due immediately after the service is completed or within the timeframe stated on the invoice. We may require advance payment, a deposit, or card pre-authorisation for certain bookings, particularly for larger jobs, recurring services, or appointments scheduled at short notice. Failure to pay on time may result in suspension of further services and recovery of reasonable collection costs where permitted by law.
Where recurring cleaning is arranged, invoices may be issued weekly, fortnightly, or monthly, depending on the agreed schedule. The client is responsible for checking invoices promptly and notifying us of any apparent error without delay. Any dispute relating to an invoice must be raised in good faith and supported with relevant details. The payment obligation for undisputed amounts remains in place even while a separate dispute is being reviewed. This policy applies to all Hammersmith cleaners appointments unless otherwise agreed.
Cancellations and rescheduling requests should be made as early as possible. For standard appointments, we request reasonable notice before the service date. If a booking is cancelled or moved with insufficient notice, a cancellation fee may apply to cover reserved time, allocated staff, and administration costs. The amount of any fee may vary depending on the notice period, the size of the job, and whether materials or third-party resources have already been committed.
If a cancellation occurs after our team has arrived at the property, or if access is not provided and the job cannot begin, the appointment may be treated as a late cancellation or missed booking and charged accordingly. Where advance payment has been taken, any refund will be made only after deducting applicable cancellation charges and any non-recoverable costs. Cleaning services Hammersmith may also cancel or reschedule an appointment if circumstances make attendance unsafe, unlawful, or impractical. In such cases, we will seek to offer an alternative time where reasonably possible.
We reserve the right to refuse, suspend, or end a booking if the premises are unsafe, unsanitary beyond the agreed scope, infested, exposed to biohazards, or otherwise unsuitable for the planned service. Examples include aggressive behaviour, the presence of sharp objects, exposed wiring, severe mould, bodily fluids, or harmful substances. Where a job is declined for safety reasons, any fee already paid may be returned only to the extent that it exceeds work already carried out, attendance costs, or materials used.
Our liability is limited to losses that are reasonably foreseeable and directly caused by our breach of contract, negligence, or failure to exercise reasonable care and skill. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. We do not accept responsibility for pre-existing damage, hidden defects, worn fixtures, unstable fittings, or faults that arise from the condition of the property itself.
Clients should remove or secure valuables, fragile items, jewellery, cash, confidential papers, and irreplaceable possessions before the service begins. While our team will act with reasonable care, we cannot guarantee that all items will be identified as fragile or valuable unless they have been clearly highlighted in advance. We are not liable for loss or damage arising from items left in exposed or accessible positions where no special warning was given. Where a claim is made, the client must notify us as soon as reasonably practicable and provide evidence of the issue, including photographs where available.
In relation to property damage, our responsibility is limited to the reasonable repair or replacement value of the damaged item, taking into account age, condition, depreciation, and wear and tear. We will not be responsible for indirect, special, or consequential losses, including loss of profit, loss of business opportunity, emotional distress, or temporary inconvenience, except where such exclusion is not permitted by law. The same limitation applies to disputes arising from cleaners Hammersmith appointments performed under an agreed scope of work.
Clients must provide safe working conditions and make us aware of any known risks before the service starts. This includes reporting asbestos, sharp debris, pests, aggressive animals, blocked access, structural hazards, or any medical, chemical, or environmental issue that could affect the team. We may refuse to handle substances that are regulated, toxic, corrosive, infectious, or otherwise unsuitable for routine cleaning. If the premises contain items that require specialist treatment, the client must arrange the appropriate professional service separately unless we have expressly agreed to provide that work.
Waste removal is handled in accordance with applicable UK waste regulations and local disposal rules. Unless stated otherwise, our service includes collecting ordinary cleaning waste generated during the job, such as packaging, disposable cloths, non-hazardous debris, and similar materials. The client remains responsible for ensuring that larger quantities of waste, bulky items, confidential documents, or waste requiring special handling are managed lawfully and in line with the relevant regulations. We do not remove hazardous waste, clinical waste, controlled substances, or restricted materials unless we are legally permitted and specifically authorised to do so.
Any waste left on site must be disposed of in a lawful manner by the client or by an authorised waste contractor. We may, at our discretion, bag and separate waste for convenience, but this does not mean we accept responsibility for final disposal unless such disposal has been expressly included in the service. The client must not ask our staff to transport or discard waste in a manner that would breach environmental, health and safety, or licensing requirements. If unlawful disposal is requested, we may refuse the instruction and terminate the service without liability.
All staff are expected to act with professionalism and reasonable care. In return, the client agrees to treat our team respectfully and to provide a working environment free from harassment, abuse, discrimination, or intimidation. We may withdraw staff from a property if there is a threat to safety or wellbeing. Where the service is interrupted by the client’s conduct, full payment may still be due for the time spent on site and any preparatory work completed. This applies equally to arrangements made through cleaners Hammersmith and to repeat visits.
Any complaint about service quality should be raised promptly and with enough detail for us to investigate. Where appropriate, we may offer a re-attendance, partial refund, or other remedy at our discretion and in accordance with legal requirements. The client must allow a reasonable opportunity for inspection or correction before arranging third-party remedial work, as failure to do so may affect the assessment of any claim. A complaint does not automatically suspend payment for services already provided.
We may use subcontractors or temporary personnel to fulfil bookings, provided they are suitably instructed and competent for the work assigned. Any reference to our team includes authorised personnel acting on our behalf. We may also update these Terms and Conditions from time to time. The version in force at the time of the booking will generally apply to that booking, unless a change is required by law or the revised terms are expressly accepted by the client.
Hammersmith cleaning services may rely on photographs, checklists, job notes, invoices, and messages as evidence of scope, progress, and completion. These records may be used to resolve disputes, verify attendance, and support any insurance or compliance review. The client agrees that basic operational records may be retained for business, legal, and accounting purposes in line with data protection obligations and retention practices. We will not use such records for unrelated marketing purposes without a lawful basis.
Nothing in these Terms and Conditions creates a partnership, agency, employment relationship, or joint venture between the client and us. The client may not assign the benefit of a booking or payment obligation to another person without our written consent. If any provision is found unenforceable by a court, the remaining provisions will continue in force. Any failure by us to enforce a right on one occasion does not waive that right for future occasions.
These terms are intended to operate fairly and reasonably for both parties. They should be interpreted in a practical manner that reflects the nature of the service, the information supplied at booking, and the actual circumstances of the appointment. Where the parties agree a variation in writing, that variation will apply only to the specific booking or period identified. General wording in these terms will continue to apply to all other matters not expressly changed.
The governing law of these Terms and Conditions is the law of England and Wales. Any dispute arising from or in connection with the services, including claims relating to payment, cancellation, liability, or waste handling, shall be subject to the jurisdiction of the courts of England and Wales. If a dispute cannot be resolved informally, both parties agree to follow the applicable legal process in a reasonable and proportionate way before escalating matters further.
By proceeding with a booking, the client confirms that they have read, understood, and accepted these Terms and Conditions. This acceptance applies whether the booking is made for a one-off appointment or an ongoing arrangement. If the client books on behalf of another person or organisation, they confirm that they have the authority to do so and to bind that person or organisation to these terms. These conditions are designed to support clear, lawful, and efficient service delivery for cleaners Hammersmith.
